Support

Getting help

Email support@getqurb.app and tell us your device, your app version (Settings, at the bottom) and what happened. We read everything.

Common things

My prayer times look wrong

Prayer times depend on the calculation method your region uses, and mosques differ. Open Settings and check the calculation method and madhhab against your local mosque — Qurb picks a sensible default for your region, but your mosque is the authority. Also check that your location or pinned city is correct.

The adhan is not sounding

Check that notifications are allowed for Qurb, that the prayer is switched on in the notification settings, and that battery optimisation is not restricting the app. On Android, the exact-alarm permission must also be granted for the adhan to fire at the precise time.

Prayer times are for the wrong place

If you pinned a city, Qurb calculates for that city and displays its local time. The adhan and Prayer Lock deliberately follow the device's actual location instead, so a reminder still reaches you where you are.

I subscribed but Premium is not active

Open the app and return to it once — entitlements refresh when the app resumes. If it still has not appeared, use "Restore purchases" on the Premium screen.

How do I cancel?

Subscriptions are managed in your App Store or Play Store account, not in Qurb.

Privacy

Qurb has no accounts and no ads. See the privacy policy for what stays on your device and what does not.